When submitting a support ticket, response times may vary depending on several factors. We aim to handle all requests as quickly as possible, but the exact waiting time is not always the same.
Estimated Response Time
In most cases, tickets are reviewed within 24 hours. However, some situations may take longer, especially:
Reports that require detailed investigation
Complex cases involving multiple players
Gamepass-related issues or transactions
Because each report is different, response times can range from a few hours to more than a day.
Check Ticket Status
You can check the current status of tickets at any time using the following page:
https://elpaso.vercel.app/ticket-status
This will give you a general idea of your ticket’s progress and whether it is still pending or being reviewed.
Important Notes
Even if tickets appear to be open or available, response times may still vary. This depends on workload, priority, and the complexity of each case.
We recommend being patient while waiting for a response. Submitting multiple tickets for the same issue may cause further delays.
Final Reminder
Our support team works to ensure every report is handled fairly and accurately. Thank you for your patience and understanding while we review your request.